The Home Depot Hamilton Mill Store in Dacula, GA 30019 (2024)

EXCELLENT CUSTOMER SERVICE

John in Tool Rental went absolutely above and beyond in helping us find everything we needed. From connecting us to Juan in Lumber, who was GREAT, to personally taking us to each aisle and telling us exactly what we needed for our 1st DIY Board and Batten Project. Nikky at checkout was also very sweet! 5 stars doesn’t even begin to scratch the service, we’ll always be back :)

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Best Customer Service

Judy dropped everything to help me find doorknobs I was looking for. We couldn’t find them so she made sure the price for the 1packs was accommodated to the price of the two packs. Now all of the doorknobs in my house match and I am very happy!

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Great store

I did buy today an WATER HEATER

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5 years now, of Decline , Sad.

Product/Solution availability is at an all time low what's worse, is that the knowledge of associates is at a place that even simple questions are addressed with blank stares, and their ability to find anyone with the knowledge , is impossible. The "give a darn" level from associates, and all the way to the leadership, is at an all time low. It's even hard to pay them. I have defected, so have more than 6 if my professional colleagues, and they don't know why, and really don't care. A sad day for a life long zealot and native Georgian to have watched this ATL based Corp be born, grow, but now lose their way into the "Sea-of-sameness" and non differentiated customer experience along with the "also rans" of the industry. They don't see it, and they don't have that culture of conviction that drives the employees to simply, give a darn.

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Awesome employees very helpful

Awesome employees that went way above and beyond to help locate an old robi battery to fit my sister’s lawn mower: from the lawn and garden guys to Bryan in tools to Erik: Zia and taryn at the customer service desk and a couple I didn’t get names alll were very helpful: yes it took time and was their for a while but was well worth the wait. I got a battery that fits my sister’s lawnmower and Robi has changed the batteries on the 6ah. The new batteries don’t fit the old lawnmower’s

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John from Tool Rental

John from Tool Rental Is a great asset to Home Depot. Customer Service is non existent in many stores these days but not with John. He went above and beyond to help us. He found us a solution that was better than what we came in the site for originally. Highly recommend this Home Depot location.

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GREAT JOB CHARLES STYLE !!!!

Terrific Customer Service by Charles Styles!!Awesome, Outstanding, Prompt service, VeryProfessional, Kind & Respectable.That's what we all Love in a Customer Service Person !!!

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EXCEPTIONAL customer service

I had to return an online order of 2 large caninets that arrived damaged. Alicia went above and beyond to make sure that the process was quick and painless. She processed the return and helped me work with the online staff to get replacements ordered. Not only was she extremely knowledgeable and efficient, she is a genuinely kind person and an asset to your store!

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Awesome Employees

The employees at this Home Depot have always been knowledgeable and helpful

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Horrible customer service

I purchased pine straw and mulch, mulch was labeled as on sale but I was charged the full price. Never could get an associate to help. When I went in to talk to return this, the 5 HD employees that were behind the customer service desk ignored me and did not want to help me with this return.

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